Terms of Service
Please read these terms carefully before using GraphBit's AI platform services.
Last updated: August 28, 2025
Agreement to Terms
By accessing or using GraphBit's services, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access or use our services.
These Terms apply to all users of GraphBit, including developers, organizations, and businesses using our AI platform for agent deployment, monitoring, and management.
Service Description
GraphBit provides a cloud-based AI platform that enables users to:
- Deploy and manage AI agents and LLM applications
- Monitor agent performance and trace execution flows
- Access APIs and development tools for AI integration
- Utilize marketplace features for agent discovery and sharing
- Access analytics and insights for AI application optimization
User Accounts and Registration
Account Creation
To use our services, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.
Account Responsibilities
- • Provide accurate and up-to-date registration information
- • Maintain the security of your account and password
- • Notify us immediately of any unauthorized account access
- • Be responsible for all activities under your account
- • Use the service only for lawful purposes
Account Termination
You may terminate your account at any time. We reserve the right to suspend or terminate accounts for violations of these Terms or for any other reason at our sole discretion.
Acceptable Use Policy
You agree NOT to use GraphBit for:
- • Illegal activities or content that violates applicable laws
- • Generating harmful, offensive, or discriminatory content
- • Creating deepfakes or misleading AI-generated content without disclosure
- • Attempting to circumvent security measures or access controls
- • Reverse engineering, decompiling, or attempting to extract source code
- • Overwhelming our systems with excessive requests or load testing without permission
- • Sharing account credentials or allowing unauthorized access
- • Using the service to compete directly with GraphBit
- • Collecting user data from our platform without consent
- • Uploading malicious code, viruses, or harmful software
AI-Specific Restrictions: Users must ensure their AI agents comply with ethical AI principles, respect user privacy, and do not engage in automated harassment, spam, or manipulation of individuals or systems.
Service Availability and Performance
Service Level
We strive to maintain high availability and performance but do not guarantee uninterrupted service. Planned maintenance will be announced in advance when possible.
Usage Limits
- • API rate limits as defined in your service plan
- • Storage limits for agent configurations and trace data
- • Compute resource limitations based on subscription tier
- • Fair use policies to ensure service quality for all users
Beta Features
Beta or experimental features are provided "as-is" without warranties and may be discontinued or modified at any time.
Billing and Payments
Subscription Plans
GraphBit offers various subscription plans with different features and usage limits. Pricing is available on our pricing page and may be updated with notice.
Payment Terms
- • Payments are due in advance for subscription periods
- • Usage-based billing is calculated monthly
- • Late payments may result in service suspension
- • Refunds are provided according to our refund policy
- • You're responsible for applicable taxes
Free Tier
Our free tier is subject to usage limits and may include restrictions. We reserve the right to modify free tier offerings with reasonable notice.
Intellectual Property
Our Intellectual Property
GraphBit and its platform, including all software, designs, text, graphics, and other content, are owned by GraphBit Inc. and protected by intellectual property laws.
Your Content
You retain ownership of your AI agents, configurations, and data. By using our service, you grant us a limited license to host, store, and process your content to provide the service.
License to Use
We grant you a limited, non-exclusive, non-transferable license to use GraphBit according to these Terms and your subscription plan.
Data and Privacy
Your privacy is important to us. Our data handling practices are governed by our Privacy Policy, which is incorporated into these Terms by reference.
Data Processing
- • We process your data only as necessary to provide our services
- • Your AI agent data remains private to your account
- • We implement industry-standard security measures
- • Data retention periods are outlined in our Privacy Policy
Data Portability
You can export your data at any time through our platform tools or by contacting support.
Disclaimers and Limitations
Service Disclaimer
GraphBit is provided "AS IS" without warranties of any kind. We do not guarantee that our service will meet your requirements or be error-free, secure, or continuously available.
AI-Specific Disclaimers
- • AI outputs may be unpredictable and require human oversight
- • We are not responsible for decisions made based on AI agent outputs
- • Users are responsible for validating AI-generated content
- • AI models may have biases or limitations
Limitation of Liability
Our liability is limited to the amount you paid for the service in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
Indemnification
You agree to indemnify and hold GraphBit harmless from any claims, damages, or expenses arising from:
- • Your use of our services in violation of these Terms
- • Your AI agents or content that infringes on third-party rights
- • Your violation of applicable laws or regulations
- • Any unauthorized access to your account due to your negligence
Termination
Termination by You
You may terminate your account at any time by contacting support or using account deletion features in your dashboard.
Termination by Us
We may terminate or suspend your account immediately for violations of these Terms, illegal activity, or other reasons at our discretion.
Effect of Termination
Upon termination, your access to the service will cease, and we may delete your data according to our data retention policy. Some provisions of these Terms will survive termination.
Governing Law and Disputes
Governing Law
These Terms are governed by the laws of [Jurisdiction to be specified], without regard to conflict of law principles.
Dispute Resolution
Most disputes can be resolved through our support team. For formal disputes, we prefer arbitration or mediation before litigation.
Class Action Waiver
You agree to resolve disputes on an individual basis and waive the right to participate in class actions or similar proceedings.
Changes to Terms
We may update these Terms periodically to reflect changes in our services, legal requirements, or business practices. We will notify users of significant changes via:
- • Email notification to your registered email address
- • Platform notifications in your dashboard
- • Updates posted on our website
Continued use of our services after such changes constitutes acceptance of the updated Terms.
Contact Information
If you have questions about these Terms of Service, please contact us:
Email: legal@graphbit.ai
Support: support@graphbit.ai
Address: GraphBit Inc., Legal Department, [Address to be updated]
These Terms of Service are effective as of August 28, 2025 and supersede all previous versions.